Due to the Covid-19 Outbreak
Double Dragon will Be Closed until March 31st, 2020

Posted March 27th, 2020

I hope that all of you are coping in good health and good spirit as we all do our part to social distance ourselves and help reduce the spread of Covid-19 (Coronavirus).

Over the last week and a bit I have been doing everything possible to research all possible government assistance programs, contact local MP’s Marwan Tabbarri and Tim Louise, the Small Business Minister Mary Ng, as well as CTV news to try and create awareness to the devastating effects this pandemic will have on small local businesses and the community. I have also offered the Double Dragon facility to house overflow Covid-19 patients in the event such is ever needed in the community.

Today Justin Trudeau announced support for small businesses in the form of interest free loan for the first year. This is not ideal as it is still a loan, but I guess it is better than nothing at this time… as we all have to realize that we are in this together!

Prior to Trudeau’s announcement and upon the receiving countless emails from members who are now facing financial hardships themselves, I was thinking of making what I had believed to be the morally right decision and not charge anyone April 1st membership fees regardless of the Terms of Service (Outlined Below) that all members agreed to and signed when they joined either Double Dragon or the Ninja Warrior Factory. I now realize if I do this it will most definitely lead to the closure of the clubs sooner than later. Without any monthly income or government assistance, I will most likely not be able to afford to pay the rent of $5700 for Double Dragon and $4500 a month at the Ninja Warrior Factory plus insurance, utilities etc. over the many months of uncertainty ahead. Due to recently signing another 5 year lease for Double Dragon and a 3 year lease for the Ninja Warrior Factory, I may even have to face the future possibility of personal bankruptcy if I am unable to meet such financial obligations.

With the government assistance announced today and the hope for even more in the future, I have made the decision to try and fight to keep both Double Dragon and the Ninja Warrior Factory in business… That being said, I have now decided to do my best to process all membership hold and cancellation requests without prejudice and regardless of the terms of service outlined below. I hope this will lessen the financial burden many of our members may be facing in these very challenging times.

At this time, I ask anyone wishing to hold or cancel their memberships to please email [email protected] asap and prior to Tuesday March 31st, 2020 at 12 noon. Please use the subject of the email to say Hold or Cancel – then the member name(s) (ex. Hold – Jon Doe). If you have already sent an email requesting a hold or cancelation, please DO NOT send a second email requesting the same as it will only waste time and resources.

I have contacted my credit card and pre-authorized debit payment processors (Paystone and Bambora) and unfortunately to my disappointment neither companies are willing to forgo NSF charges at this time. So I am hoping many of you did not go ahead and stop payments via your bank or credit card companies and if you have already done so, please send an email requesting to hold or cancel your membership as instructed above so that we do not incur any additional NSF charges at this time.

In regards to refunds for camps and/or birthday parties and team events. It has always been our policy to not refund such as indicated on all invoices and in our event confirmation emails however, under the unprecedented circumstances I have already offered people to reschedule for another date and I will also do my best to consider refunds in the future dependant upon the support we receive from our members and the government upon our re-opening.

I really appreciate all of the supportive emails I have received from members who have offered to support the club throughout these challenging times by committing to still pay their monthly memberships. At this time I have chosen to take you up on that offer and will assume anyone who has not contacted us via the email addresses listed above with a hold or cancellation request to be in support of such and pay your fees on or about April 1st, 2020.

Some of the instructors at Double Dragon are presently organizing some online classes to help members sharpen technique and hopefully provide both mental and physical motivation while we all do our part to self isolate and reduce the spread of Covid-19. We hope to start live streaming next week (Mondays, Wednesdays and Fridays – Kung Fu and Tuesdays and Thursdays – Kickboxing). We will also be considering some form of online stretching and exercising and such for Ninja Warrior Members in the near future. Please watch your email and our websites for future updates.

I would like to thank all of you for your support and I wish you a safe and healthy future!

Sincerely,

Chris Lasso

Below are the two main points in regards to membership holds or cancellations outlined in the “Terms of Service” for all Double Dragon and Ninja Warrior Factory membership agreements.

  • The Member may cancel this agreement after the initial three (3) month period or the initial twelve (12) month period as set out on the front of this Agreement upon 30 days written notice delivered to the Manager/Operator at which time the Member will receive a signed and dated copy cancellation letter.
  • All time stop requests (holds) must be made in writing by hand delivered or mailed written notice to the manager/operator at the “Club” location address set out on the front of this agreement at which time the member will receive a confirmation letter signed and dated recognizing the time stop conditions.

Posted March 21st, 2020

On March 17th, 2020, Doug Ford (Premiere of Ontario) announced a State of Emergency for the Province of Ontario due the Covid-19 (coronavirus) outbreak where he mandated that all facilities providing recreational programs close until March 31st, 2020, effective immediately.

We understand that everyone’s health and safety was at the forefront of our Premiere’s decision and therefore we have complied with this mandate and closed our facility and have ceased all operations until March 31st, 2020 or until otherwise notified by the Province of Ontario. Upon doing so, we posted information in regards to our closure on our website domain as well as in an email sent to all members, patrons, parents and staff. Upon doing so, we received an overwhelming response of emails and voicemails which has led to the decision outlined in the paragraph below.

PLEASE NOTE – During the mandated closure, we have ceased all operations and will not be replying to individual email requests or phone messages as there are way too many of them. We will be using all of our resources to investigate how we can best support and compensate our members, patrons, parents and staff and the club itself via emergency government assistance programs and/or any other means possible. As the situation continues to develop, we will be posting all future updates via our website and via email such as this one.

We hope for your understanding and support in these challenging times.

Posted March 17th, 2020

Doug Ford announced a State of Emergency for the Province of Ontario due the Covid-19 (coronavirus) outbreak, he has mandated that all facilities providing recreational programs close until March 31st, 2020 effective immediately.

We appreciate all of the support from our members, parents and staff throughout these challenging times and we will do everything possible to re-open as soon as we are directed to do so by the Province of Ontario and Region of Waterloo Public Health.

At this time, we would like you to consider that Double Dragon is is a small business with no government funding and if everyone were to cancel, hold their membership(s) or ask for refunds on events due to their fears over Covid-19 then the club will not be able to pay rent, utilities, insurance, employees etc. and will most likely be out of business before the end of the month losing everything we have invested over the years to build the best martial arts club in the community.

We hope that we can count on your support by not cancelling or putting a hold on your membership(s), or at least in the short term as we all work together in the community to help reduce the spread of Covid-19 as quickly as possible. When we are able to re-open we will be more than happy to offer members to attend as many classes each week to make up for any classes they have missed.

For anyone who has booked camp or a birthday party, we will be more than happy to offer them the ability to reschedule such for another day or week anytime in the future. Please see our PD Day Camp or Summer Camp dates on our website and send us an email to re-book such in the future.

We hope for your understanding and support in these challenging times and would like to encourage everyone to stay safe and healthy and to watch your email and social media for any future updates.